See how we're automating 75% of MACC 911's admin calls

The #1 Voice AI for Public Safety

Automate non‑emergency calls with AI

Conversational AI that routes callers, triages emergencies, and collects information for CAD reports, all over the phone in real-time

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Upwards of 80% of the calls ECCs take are non-emergent

Barking dogs, broken windows, loud parties — all distract telecommunicators from true emergencies

911 dispatchers should ONLY handle 911 calls

You've trained them to handle every black swan event imaginable, use their talents where it matters most

Our industry has always been plagued by high turnover, burnout and lack of staffing. We have a choice - the PSAP can evolve and learn to thrive in the 21st century, or it can wither and die.

Gerrit Klein, Technical Services Manager MACC 911

A solution, not a hurdle

A powerful Voice AI that doesn't just route callers, but actually solves their needs

Route & inform

Forward callers to the right department and text them relevant online resources

Triage emergencies

Monitors throughout the call for situations needing immediate assistance

Create calls for service

Collects incident‑specific information to create calls for service

A full suite of features

Built to match the needs of your ECC, regardless of the size or breadth of services

Multilingual

Natively supports Spanish, French, and 33 others

Call monitoring

Visibility into every call with transcripts, summaries, and more

Customizable

Personalized-AI to meet every agency's unique needs

Open API

Integrate Aurelian with your CAD or CHE, free of charge

Fully Managed

Aurelian handles all route creation and management, regardless of scale

Geovalidation

Ensures locations map to valid addresses and flags areas of concern

We could not take [Aurelian] out of [the Emergency Telecomunicators'] cold, dead hands…

D.T. Donaldson, Director MACC 911

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